Интеграция Lync и PBX. Обор функций

I call it “feature fucking” but every time you are in discussion about PBX replacement you need to answer Lync call preocessing or Lync PBX features. I tried to consolidate an overview in the following table:

Call Processing Features

Feature

Supported

Notes

ADD-ON CONFERENCE (6 party or more)

Yes

 

AUTOMATIC CALLBACK

No*

Equivalent functionality is achieved via presence state tagging. The calling party is alerted when the called party’s presencestate changes from “On a Call” to any other state, and may then call or contact the called party via IM other means.

AUTOMATIC INTERCOM

No*

Instant Messaging may be used to send non-obtrusive, immediate messages to all users logged into Office Communicator, both at and away from their desk phones. In addition, third party analog overhead paging system may be used.

BRIDGED CALL APPEARANCE

Yes

Via Team Call and Delegation

CALLBACK LAST INTERNAL CALLER

Yes

 

CALL COVERAGE (PROGRAMMED)

 

 

INTERNAL & EXTERNAL CALL PROGRAMMING

Yes

Via Exchange 2010 personal auto attendant.

TIME OF DAY/DAY OF WEEK CALL PROGRAMMING

Yes

Via Exchange 2010 personal auto attendant.

ANI/DNIS/CLID CALL PROGRAMMING

Yes

Via Exchange 2010 personal auto attendant.

INTERNAL CALLER ID PROGRAMMING

Yes

Via Exchange 2010 personal auto attendant.

CALL FORWARDING – ALL CALLS

Yes

 

CALL FORWARDING – BUSY/DON’T ANSWER

Yes

 

CALL FORWARDING – FOLLOW-ME

Yes

Simul-ring may be set from Office Communicator, browser (using Communicator Web Access), or from a Windows Mobile phone.

CALL FORWARDING – OFF-PREMISES

Yes

 

CALL FORWARDING: RINGING

Yes

Users may re-direct the incoming call during the ring period to voice mail, IM, or one of their define phone numbers

CALL HOLD

Yes

 

CALL PARK

Yes

 

CALL PICKUP – INDIVIDUAL

Yes

Via Team Call

CALL PICKUP – GROUP

Yes

Via Team Call.

CALL TRANSFER

Yes

 

CALL WAITING

Yes

 

CONSECUTIVE SPEED DIALING

Yes

This is possible using normalization rules, but not recommended. Identity-based dialing using contact lists and corporate GAL search simplifies reaching any contact.

CONSULTATION HOLD

Yes

 

CUSTOMER STATION REARRANGEMENT

Yes

No administrative action is required. Users may either physically move their endpoint or login to a different endpoint.

DIAL BY NAME

Yes

 

DISCRETE CALL OBSERVING

No*

Not provide by Office Communication Server, but can be added with third party contact center solution.

DISTINCTIVE RINGING

Yes

 

DO NOT DISTURB

Yes

 

ELAPSED CALL TIMER

Yes

 

EMERGENCY ACCESS TO ATTENDANT

No*

A specific emergency access key is not provided, but users may call any Attendant or other user and specify high priority. Audio and visual call indications are given.

EXECUTIVE ACCESS OVERRIDE

Yes

 

EXECUTIVE BUSY OVERRIDE

Yes

 

FACILITY BUSY INDICATION

Yes

 

GROUP LISTENING

No*

Users may take advantage of built-in recording to enable post-call group listening, or may create an ad hoc conference to enable real time listening.

HANDS-FREE DIALING

Yes

 

HANDS-FREE ANSWER INTERCOM

Yes

 

HELP INFORMATION ACCESS

Yes

 

HOT LINE

Yes

 

INCOMING CALL DISPLAY

Yes

 

INDIVIDUAL ATTENDANT ACCESS

Yes

 

INTERCOM DIAL

No*

IM may be used in place of intercom functions to reach users both at and away from their desktop phones.

LAST NUMBER REDIALED

Yes

 

LINE LOCKOUT

Yes

 

LOUDSPEAKER PAGING ACCESS

Yes

This can be done via integration of third party (e.g., Valcom) paging system as an analog device.

MALICIOUS CALL TRACE

Yes

 

MANUAL INTERCOM

No*

IM may be used in place of intercom functions to reach users both at and away from their desktop phones.

MANUAL ORIGINATING LINE SERVICE

Yes

 

USER CONTROLLED MEET ME CONFERENCING (6-Party or more)

Yes

 

MESSAGE WAITING ACTIVATION

Yes

 

MULTI-PARTY ASSISTED CONFERENCE w/SELECTIVE CALL DROP

Yes

 

MUSIC ON HOLD

Yes

 

OFF-HOOK ALARM

Yes

 

PADLOCK

Yes

 

PAGING/CODE CALL ACCESS

Yes

This can be done through third party paging hardware.

PERSONAL CO LINE (PRIVATE LINE)

Yes

 

PERSONAL SPEED DIALING

Yes

Via Contact lists.

PERSONALIZED RINGING

Yes

Users can specify ringing patterns for their own Communicator endpoint.

PRIORITY CALLING

Yes

 

PRIVACY – ATTENDANT LOCKOUT

N/A

Multi-party connections are not held on the Attendant console, and therefore lockout is not necessary.

PRIVACY – MANUAL EXCLUSION

N/A

Multi-line appearance functionality is provided for incoming calls via the Team Call and Delegation capabilities, but does not allow users to seize in process calls.

RECALL SIGNALING

Yes

 

RINGER CUT-OFF

Yes

 

RINGING TONE CONTROL

Yes

 

SAVE AND REDIAL

Yes

 

SECONDARY EXTENSION FEATURE ACTIVATION

Yes

Planned to be available via Resource Kit.

SEND ALL CALLS

Yes

 

SILENT MONITORING

No*

Built-in conferencing capability plus mute mode may be used to enable supervisor monitoring. Integrated third party contact center solutions can provide full capability.

STEP CALL

No*

Presence indicators allow attendants and other station users to determine that a particular station user is busy before dialing, and to instead choose an available station user.

STORE/REDIAL

Yes

 

SUPERVISOR/ASSISTANT CALLING

Yes

 

SUPERVISOR/ASSISTANT SPEED DIAL

Yes

 

TEXT MESSAGES

Yes

Via PC or mobile phone interface.

TIMED QUEUE

No

 

TRUNK FLASH

No

 

TRUNK-TO-TRUNK CONNECTIONS

Yes

 

WHISPER PAGE

No*

Instant messaging may be used instead. In addition, integrated third party contact center solutions can provide full capability.

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